Shipping & Returns

Delivery options

• Door-to-door courier — 2–5 working days to main centres, up to 7 working days to outlying areas.
• PAXI — collect from your nearest PEP store, 3–7 working days.
• Pargo — collect from a Pargo pickup point, 2–5 working days.

Orders are dispatched once payment is confirmed. Orders placed after 14:00, on weekends or on public holidays are dispatched the next working day.

Shipping costs

Delivery is free on all orders over R700. Below that, a flat delivery fee is shown at checkout before you pay.

Tracking your order

You'll get a 5-character order number (for example #A1B2C) at checkout. Send it to us on WhatsApp and we'll give you a live status update — Placed, Paid, Processing, Shipped, Delivered — plus the courier waybill number once your parcel is collected.

Cancelling an order

You may cancel any order before it is dispatched for a full refund — just WhatsApp or email us with your order number. Under the ECTA cooling-off right, you may also cancel within 7 days of delivery and return the goods, provided the product is unused and sealed. Return shipping for a change of mind is at your cost.

Returns and exchanges

We accept returns within 14 days of delivery when:

• the bottle is unopened, unused and in its original sealed packaging; or
• the item arrived damaged, leaking, or is not what you ordered.

For hygiene and safety reasons we cannot accept opened or partially used fragrance unless it is faulty. Sale items and gift sets that have been opened are not returnable.

Damaged or incorrect items

Tell us within 48 hours of delivery and send a photo of the item and the packaging. We'll cover return shipping and send a replacement or a full refund — your choice.

How to start a return

1. WhatsApp +27 81 381 5929 or email hello@moratiwascents.online with your order number and reason.
2. We confirm the return and give you the return address or arrange collection.
3. Once we receive and inspect the item, your refund is processed to the original payment method within 5–10 working days.

Refunds and loyalty points

Refunds are made to the card or account used at checkout. Any Moratiwa points earned on a refunded order are reversed, and points redeemed on it are returned to your balance.